# General issues - [Archiving jobs agent timeout](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/archiving-jobs-agent-timeout.md) - [Concurrent execution issues](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/concurrent-execution-issues.md) - [Activation error: Signature validation error](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/signatureerror.md): "Activation error: Signature validation error." is a known issue that was caused by a PHP upgrade on our license registration server. - [Conversion speed is slow](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/conversion-speed-is-slow.md) - [Document links not working](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/document-links-not-working.md) - [Email images do not appear in PDF](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/email-images-do-not-appear-in-pdf.md) - [Header and footer not visible in my emails](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/header-and-footer-not-visible-in-my-emails.md) - [Header and footer not visible or partially visible](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/header-and-footer-not-visible-or-partially-visible.md) - [How to enable SWING PDF Converter with Symantec Endpoint Protection (SEP)](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/how-to-enable-swing-pdf-converter-with-symantec-endpoint-protection-sep.md) - [Numerous "Trust to..." prompts appearing](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/numerous-trust-to-prompts-appearing.md) - [PDF toolbar icon does not appear after installation](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/toolbar-icon-not-shown.md) - [PDF toolbar icon not shown in IBM Notes 9 toolbar](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/pdf-toolbar-icon-not-shown-in-ibm-notes-9-toolbar.md) - [PDF toolbar icon is still on my toolbar after uninstalling](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/pdf-toolbar-icon-is-still-on-my-toolbar-after-uninstalling.md) - [Select categories / folders applet is failing to start](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/select-categories-folders-applet-is-failing-to-start.md) - [ZIP files can not be detached from PDF](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/zip-files-can-not-be-detached-from-pdf.md) - [PDF fonts not embedded for Asian/Arabic documents](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/pdf-fonts-not-embedded-for-asian-arabic-documents.md) - [Thai symbols not shown in PDF document](https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues/thai-symbols-not-shown-in-pdf-document.md): To convert documents with Thai symbols one of the required fonts must be installed on the system --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.swingsoftware.com/pdf-converter-for-notes/troubleshooting/general-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.