# Notes password issue

If you get this Notes password issue:

<figure><img src="/files/KwtFPY7YR4RtKWJFfjsR" alt="" width="404"><figcaption></figcaption></figure>

**Please follow these steps:**

1\) Open Seascape and navigate to **Actions → Installation → Verify Installation**.

<figure><img src="/files/63bycGqaGSKjBG2fYHZA" alt=""><figcaption></figcaption></figure>

2\) When the verification window appears, click **"Verify Installation"**.

<figure><img src="/files/nsjupPDVQjTUNiDFbBEf" alt=""><figcaption></figcaption></figure>

3\) If all items have a green tick (as shown in our screenshot), then go to **Actions → External JVM → Reset user credentials**.&#x20;

<figure><img src="/files/bhACiZsUYlh5U92pJcqq" alt=""><figcaption></figcaption></figure>

4\) In the popup window, enter your credentials, then exit Seascape and try running the conversion again.

5\) If the issue persists after completing steps 1–4, navigate to **Settings** and change the **JVM in use** to **Notes JVM** instead of **External JVM**.&#x20;

<figure><img src="/files/gv2opsl9oU8AJnSIKkN8" alt=""><figcaption></figcaption></figure>


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