Seascape for Notes
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  • Seascape for Notes
  • Installation
    • Installing and activating
    • Offline license activation
    • Uninstalling
    • Upgrading
    • System requirements
    • Release history
      • Flex
  • Database archiving with Seascape
    • Archiving methods (Videos)
    • Web Archive
      • Web archive file structure
      • Web Archive interface
      • Database catalog
      • Option: Seascape Flex server
    • SharePoint Archive
      • Export a database
      • Map SharePoint columns
      • Upload data automatically to SharePoint
      • Manually uploading data to SharePoint
      • Notes attachments
      • Notes doclinks
    • Disk Archive
    • Export log
    • Database analysis tool
  • Seascape Flex
    • What is Seascape Flex?
    • Installing Seascape Flex
    • Flex search
    • Flex administration
    • Flex database permissions
    • Connecting Flex to Active Directory
    • Enabling HTTPS on Seascape Flex server
    • Security
    • Adding new databases to Flex
    • Audit log
  • Seascape settings
    • General settings
    • Export settings
    • PDF settings
      • PDF/A format description
    • Alternate forms
    • Folder formulas
    • Product limitations
  • FAQ
    • How to disable HTTP stream
    • Save Notes metadata in CSV format
    • How can I change styles in the Web Archive?
    • Which view/folder types are supported?
    • How to Change the default view for the web-archive?
    • What is the SWING Seascape installation footprint?
    • PDF filename Unicode compliance tips
    • How to enable PDF search in Windows (64-bit)
    • Do I need to have the latest JRE (Java Runtime Environment) installed on my Workstation?
    • How are licenses consumed?
    • How can I access attachments in the Web Archive?
    • How to configure PDF file naming rules
    • How to create a single database catalog from existing archives
    • How to exceed SharePoint list view threshold
    • How to export computed fields
    • How to export hidden email folders
    • How to export mail outline
    • How to update a Seascape archive
    • How to export HTML fields
    • How can I preserve non-English characters in PDF
    • How to open .zip attachments in Adobe Reader
    • How to edit/remove views in exported web archive
    • How to change default view in exported web archive
  • Troubleshooting
    • Troubleshooting Guide
    • Error messages
      • Type mismatch (13)
      • There is another PDF conversion process already started
      • swllrend.dll corrupted or not extracted
      • ExceptionConverter: java.security.NoSuchAlgorithmException
      • Exception in thread "Launcher: SwCreatePDF" java.lang.NoClassDefFoundError: -CLASS NAME-
      • Domino HTTP Error Loading Java Virtual Machine
      • Cannot write or create file (file or disk is read-only)
      • ReferenceError
    • General issues
      • There's no "Show Java Debug Console" option in my Notes client
      • Notes password issue
      • View the conversion log in case of a Notes crash
      • Zip files can not be detached from PDF
      • Conversion speed is slow
      • How to send sample Notes documents to Support
      • How to enable SWING Seascape with Symantec Endpoint Protection (SEP)
      • Header and footer not visible in my emails
      • Email images do not appear in PDF
      • Document links not working
      • Thai symbols not shown in PDF document
      • Twistie icons not showing in Firefox 68
      • "Too many columns" for SharePoint upload
  • Support
    • Support Request
    • Premium Export Services
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  • Good to know

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  1. Troubleshooting

Troubleshooting Guide

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Last updated 3 years ago

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The most common issues with extracting Notes content using Seascape occur due to:

  • System environment issues (e.g. lack of necessary permissions to perform certain actions, network connectivity issues etc.)

  • Notes design issues (e.g. complicated document form design, Notes/Domino related issues etc.)

  • Incorrect installation (eg. NSF file was not unzipped) or lack of write permissions in the installation folder or in Lotus Notes

  • Out of date version of the product. Please make sure that the has been installed.

Contacting SWING Support

To submit an issue to SWING Support please send an email to support@swingsoftware.com

In order to resolve issues as quickly as possible, the SWING Support Team requires several types of information from the user who experienced the issue, including:

  • A description of the issue including steps to recreate it

  • Your license key or license information

  • The version of Lotus Notes and Windows used

  • Screenshots of error messages (if any)

  • Content of the Java debug console (Tools - Show Java Debug Console) at the time of error. If you don't see the console option in your Notes menu, here is how to enable it:

  • Database or document examples. More info:

Sending as much information as possible from the above list helps locating the cause of the issue and finding a solution faster.

Good to know

  • Typically, it is not required to send your entire database to SWING Support Team, but only a few documents in the database (that the issue can be re-created with) will suffice.

  • If you cannot send document examples due to confidentiality concerns, you can instead send only the document forms (deleting any confidential data). During the troubleshooting, the SWING Support Team typically focuses only on the design of the Notes document form, and not so much on the content.

  • If needed, SWING Software can also sign a non-disclosure agreement which will allow you to send confidential forms for troubleshooting. Please contact SWING Software for more information.

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There's no "Show Java Debug Console" option in my Notes client
How to send sample Notes documents to Support