PDF Converter for Notes
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  • PDF Converter for Notes
  • Installation / uninstallation
    • Installing and activating
      • Installing PDF Converter toolbar icon
      • Installing PDF Converter toolbar icon for multiple users
      • Installing PDF Converter on server for automated archiving
      • Installing PDF Converter on Linux server
      • Offline license activation
      • PDF Converter sample on web
      • System Requirements
    • Uninstalling
      • Removing the PDF Converter toolbar icon
      • Removing the PDF Converter toolbar icon for multiple users
      • Removing PDF Converter completely from your system
    • Upgrading
      • Upgrade PDF Converter to a new release
      • Upgrade PDF Converter design elements in a custom application
    • Release History
  • Getting started
    • PDF Converter terminology
      • PDF package
      • PDF attachments
      • Separate PDF files
      • Flat vs. structured document export
      • Single PDF file with a bookmark view
      • Alternate Notes forms
      • Archiving jobs
    • Screencasts
    • Settings
      • General Settings
      • PDF Settings
      • Toolbar Icon Settings
    • Converting client-side
      • How to export emails to a PDF package
      • How to append emails to a PDF package
      • How to export emails to multiple PDFs
      • How to export mail folders to PDF
      • How to export view categories to PDF
      • How to export all emails to PDF
      • How to export parent-child documents
      • How to manage PDF document settings
      • How to export Notes metadata
      • How to export documents to PDF/A format
      • How to convert attachments to PDF
      • How to export attachments to disk
      • How to set PDF headers and footers
      • How to reduce PDF file size
      • How to use alternate forms
      • How to create a naming rule for the PDFs
      • Summary of export options
    • Converting server-side
      • How to export multiple databases to hard disk
      • How to schedule Notes email export to PDF
      • How to export a custom/programmatic document selection
      • How to export Notes metadata
      • How to classify PDF records using folders
      • How to run post-processing tasks on the PDF files
      • How to apply PDF settings to an archiving job
  • How to...
    • How to use the conversion dialog
    • How to set up a custom naming convention for PDF files
    • How to add header and footer to a PDF document
    • Using alternate forms
    • How to convert a document collection using multiple alternate forms
    • How to convert password protected HTML content
    • How to disable HTTP stream
    • How to enable international characters
    • How to enable/disable the low-level renderer
    • How to export documents ordered as in Lotus Notes view
    • How to find your Notes Installation and Notes Data directories
    • How to enable single category export using high level renderer [embedded views]
    • How to manually activate an API enabled database
    • How to reduce the PDF file size
    • How to search a PDF package
    • How to search PDF attachments
    • How to see your PDF Converter version number
    • How to send error-prone documents/emails to the Support
    • How to set custom PDF settings from LotusScript
    • How to use alternate forms in an archiving job
    • How to set PDF security
    • How to have working doclinks in PDF files
  • Tips / miscellaneous
    • About PDF metadata
    • Are Notes document links supported?
    • Types of output
    • Attachment options
    • Can I export OLE objects to PDF?
    • Deployment check-list
    • Disabling access for non-administrators
    • Do I need to have the latest JRE (Java Runtime Environment) installed on my Workstation/Server?
    • Exporting large sets of documents/emails using the toolbar icon
    • Extracting ZIP archive files
    • How to enable Microsoft Office conversion on Domino server
    • How to enable PDF search in Windows (64-bit)
    • How to get the SharePoint repository ID
    • Java files (jar) list
    • Merging attachments with PDF forms
    • PDF filename Unicode compliance tips
    • PDF/A format description
    • Product limitations
    • Single-Click Exports
    • There's no "Show Java Debug Console" option in my Lotus Notes client
    • What is the SWING PDF Converter installation footprint?
    • Where can I find my attachments?
    • Which view/folder types are supported
  • For developers
    • Enabling your applications
    • API Design elements description
    • LotusScript API reference
      • Class SwPDFDocument
        • Public Function AppendTo(DestFilePath As String)
        • Public Function GetAsRTItem() As NotesRichTextItem
        • Public Function GetAsRTItemEx(attachmentName As String) As NotesRichTextItem
        • Public Function GetFilePath()
        • Public Function GetMetadata() as String
        • Public Function IsCollection() As Boolean
        • Public Function Recycle()
        • Public Function SaveToFile(FilePath As String)
      • Class SwPDFCreator
        • Public Function GetError() As SwPDFError
        • Public Function GetVersion() As String
        • Public Function Init(LicenseKey As String) As Boolean
        • Public Function InitWithActivationResponse(ActivationResponse As String) As Boolean
        • Public Function LoadSettingsFromUNID(PDFSettingsUNID As String, UseGeneralSettings As Boolean) As Bo
        • Public Function ProcessDocCollection(dc As NotesDocumentCollection, DbView As String) As SwPDFDocume
        • Public Function ProcessDocCollectionFromFile(FilePath As String, DbServer As String, DbPath As Strin
        • Public Function ProcessDocument(doc As NotesDocument) As SwPDFDocument
        • Public Function ProcessFolders(dbSrc As NotesDatabase, FoldersList As Variant, IncludeResponses As B
        • Public Function ProcessRTItem(rtItemSource As NotesRichTextItem) As SwPDFDocument
        • Public Function ProcessUrl(url As String) As SwPDFDocument
        • Public Function ProcessViewCategories(view As NotesView, CatList As Variant, IncludeResponses As Boo
        • Public Function SetPdfProperties(Title As String, Subject As String, Author As String, Keywords As S
        • Public Function SetWatermarkFont(fontFamily As String, size As Integer, style As Integer, colorR As
        • Public Function SetWatermarkImage(filePath As String, position As Integer, margin As Double) - Learn
        • Public Function SetWatermarkText(wmText As String, rotation As Double, position As Integer, margin A
      • Class SwPDFSettings
        • Public Function SetHTTPProxy(proxyHost As String, proxyPort As Integer)
        • Public Function SetCustomMetadata(CustomMetadata As Variant, CustomMetadataOnly As Boolean) As Boole
      • Class SwPDFRegistration
        • Public Function GetVersion() As String
        • Public Function GetLicense() As SwPDFLicense
        • Public Function Register(LicenseKey As String) As Variant
      • Class SwPDFLicense
      • Class SwPDFProgress
        • Public Function GetCurrentIndex() As Integer
        • Public Function GetStatus() As Integer
      • Class SwPDFError
    • LotusScript code samples
      • Button on form
      • Button on view
      • Add metadata
      • Add custom header/footer to PDF document
      • PDF conversion on the Web
      • Convert large number of documents
      • Change document orientation
      • Convert single document from UI
      • Doclinks sample for repository
      • View to PDF package
  • Troubleshooting
    • Troubleshooting Guide
    • Error messages
      • Error - Type mismatch in method OP_CHECK_TOS_INST AINSTANCE found, Unknown expected
      • Error - Cannot write or create file (file or disk is read-only)
      • Error - DLL issue on 64-bit servers
      • Error - Domino HTTP Error Loading Java Virtual Machine
      • Error - Exception in thread "Launcher: SwCreatePDF" java.lang.NoClassDefFoundError: -SOME CLASS-
      • Error - ExceptionConverter: java.security.NoSuchAlgorithmException
      • Error - INITIALIZE ERROR: EXTRACTJAVARESOURCES (nn) : 91 - Object variable not set - INIT (nn) - Lea
      • Error - java.security.AccessControlException: Access denied ([SOME CLASS EXCEPTION]) - Learning Cent
      • Error - ReferenceError: openLInkPriv is not defined
      • Error - swllrend.dll corrupted or not extracted
      • Error - SWPDFSAVETODISK (29) : 53 - File not found
      • Error - There is another PDF conversion process already started
      • Error - Type mismatch (13)
    • General issues
      • Archiving jobs agent timeout
      • Concurrent execution issues
      • Conversion speed is slow
      • Document links not working
      • Email images do not appear in PDF
      • Header and footer not visible in my emails
      • Header and footer not visible or partially visible
      • How to enable SWING PDF Converter with Symantec Endpoint Protection (SEP)
      • Numerous "Trust to..." prompts appearing
      • PDF toolbar icon does not appear after installation
      • PDF toolbar icon not shown in IBM Notes 9 toolbar
      • PDF toolbar icon is still on my toolbar after uninstalling
      • Select categories / folders applet is failing to start
      • ZIP files can not be detached from PDF
      • PDF fonts not embedded for Asian/Arabic documents
      • Thai symbols not shown in PDF document
    • History log
      • Archiving job logs
      • Conversion and error logs
      • Notes crashes during conversion
  • Seascape for Notes
  • Support
    • Support Request
    • Premium Export Services
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On this page
  • Situation
  • Environment
  • Cause
  • Solution
  • A. For managed SEP clients:
  • B. For unmanaged SEP clients:

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  1. Troubleshooting
  2. General issues

How to enable SWING PDF Converter with Symantec Endpoint Protection (SEP)

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Last updated 3 years ago

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This content has been created by Symantec support and engineering team.

Delay in Email to PDF conversion using SWING Software when SEP Lotus notes Auto protect is enabled.

Situation

While using SWING PDF Converter to convert email into PDF IBM Notes 9.0.1 Social Edition there is a delay for email conversion when SEP Lotus notes plug-in is enabled. With SEP Lotus notes plug-in disabled, the email is converted instantly to a PDF. With SEP plug-in enabled, it takes around 10 minute to convert the email to PDF. This converter is installed as a plug-in on Lotus notes .

Environment

Windows 7 and Windows 10 with IBM Notes 9.0.1 Social Edition

Cause

When a sample document is opened using SWING PDF Converter, each time SEP intercepts and extracts all the files to temp folder "C:\Users\Symantec\AppData\Local\Temp\LDVPScan\". It includes SWING PDF Converter files also. There may be images, JAR files, DLL, JS files and so on.

When a JAR file is given to the scanner, decomposer decompresses all the files and scanner scans each file. This behavior is by design.

Solution

A. For managed SEP clients:

  1. Edit the "Virus and Spyware protection policy

  2. Under Windows Settings > Email scans > Lotus Notes Auto-Protect > Scan details Tab

  3. Select the option to "Scan only selected extensions"

  4. Once you click on "Select extensions" button, ensure that JAR is not added in the file extensions list (by default not added)

B. For unmanaged SEP clients:

  1. Open SEP GUI > Change Settings tab

  2. Click on "Configure settings" button under Virus and Spyware Protection section

  3. Click on Notes Auto-Protect Tab

  4. Choose the option "Selected" under File Types.

  5. Ensure that JAR is not added in the file extensions list

https://support.symantec.com/en_US/article.TECH235512.html