# Notes crashes during conversion

In case Lotus Notes crashes or freezes during a conversion job, no conversion or error log will be generated but it is still possible to retrieve a temporary text file from your hard disk which displays information on the progress of the conversion job as well as the last processed document which possibly caused Notes to crash. 

This file can be found in your Data\SwPDFC folder (the file name is random, so you will need to look for a .txt file). Once you’ve located this file you can send the information and possibly the actual document to SWING Support for further troubleshooting